Frequently Asked Questions - FAQ's

Ordering and Shipping FAQ

Who am I ordering from?

How can I contact you?

How can I pay for my order?

How can I print a return label?

Do you price match other stores?

When is my payment charged?

Do I have to pay sales tax on my order?

When will my package arrive?

Will my order get delayed because of the holidays?

How do I check the status of my order?

I didn't receive an order confirmation email.

I forgot or need to change something on my order.

This item isn't what I wanted. Can I return it?

Can I exchange this item for another?

I am not satisfied with my shopping experience.

 

Who am I ordering from?

St. Bernard Sports is a family-owned and operated business since 1977. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the same high-quality ski and snow apparel and equipment found in boutique mountain stores. Our web team is located in Austin, Texas.

St. Bernard Sports now extends the same level of product knowledge and high-quality service to the web that our in-store customers have come to expect. If there is anything we can do to improve your shopping experience, do not hesitate to contact us.

 

How can I contact you?

You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@stbernardsports.com with any questions.

Or, if you prefer, here is our mailing address:

St. Bernard Sports
902 E. Sixth Street, Suite # 100
Austin, TX 78702

 

How can I pay for my order?

We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.

We also accept PayPal and Google Checkout as payment options.

 

Do you price match other stores?

We are proud to offer price matching on our online items. If you find an item cheaper somewhere else within 24 hours of purchase, we will refund you the difference PLUS an additional 5% off. Some exclusions apply; please see Terms and Conditions for details.

The product being price-matched must be identical in size and style, and in-stock at both our store and the competitors'. The price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to twenty-four (24) hours after ordering. *Price matching is not available for Patagonia products, per vendor restrictions.

 

When is my payment charged?

Your card will be pre-authorized for $1.01 when your order is placed, but payment will be charged only after the order has been shipped. The pre-authorization charge will be removed after shipping.

 

Do I have to pay sales tax on my order?

Since we are based in Texas, only Texas customers are required to pay sales tax.

 

When will my package arrive?

When the order is shipped, you will receive tracking information from UPS in the email inbox provided. You can visit UPS.com to track your order

 

Will my order get delayed during the holidays?

All orders shipped depends on shippers holiday shipping schedule. Order processing can take up to 2 days before it ships.

 

 

How do I check the status of my order?

You will receive a confirmation email when you place your order, containing your order number. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. A second email from UPS will be sent containing your tracking information once your order has shipped. If you have any questions or concerns, please contact us.

 

I didn't receive an order confirmation email.<

Please contact us at 1-800-461-4450 during business hours, or email us at info@stbernardsports.com to request a copy of your receipt be sent to you.

 

I forgot or need to change something on my order.

If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.

 

This item isn't what I wanted. Can I return it?

Absolutely. We are pleased to offer free return shipping for every order, within sixty (60) days of purchase. The item must be unworn and in 'new' condition, with all original packaging and hang tags.

 

 

 

 

How to Return an Order

1.) Pack the item(s) and receipt in the original shipping material or plain cardboard box.

2.) Print and affix the return label on the outside of the shipping material.

3.) Drop off at UPS and ship it!

4.) Your order will be refunded when the return is processed, typically between three (5) to five (8) business days.

 

You can also contact us to request an electronic or printed return label be sent to you

 

Can I exchange this item for another?

Sure you can, although we have to first receive the item(s) originally ordered before we credit you back. Due to the high volume of web traffic, web items cannot be placed on hold. Returns typically take three (3) to five (5) business days to process and refund once shipped. If you are concerned about the availability of a particular item, we highly recommend placing a new order while your return is pending.

 

I am not satisfied with my shopping experience.

Ensuring a great shopping experience for customers is our highest goal. If you are not satisfied, for whatever reason, please contact us immediately.