1800.461.4450

Order Returns Policy

 

Mail All Returns To:

St. Bernard Sports
ATTN: RETURNS
3120 Commonwealth Dr.
Dallas, TX 75247

We provide free return shipping for most items purchased shipped within the continental United States (skis, snowboards and coolers are excluded). To qualify for free return shipping, your return must arrive at St. Bernard Sports within 15 days of the date you received it. Please allow 7 days transit time. Returns that arrive at our facility after the 15 day mark will incur a $7.00 restocking fee.

Please use the UPS return label that came with your shipment and drop your return off at UPS. Or you may click the link below to print a prepaid return label.

Please see 'This Item Isn't What I wanted. Can I Return It?' here for more information regarding our returns policy.


    How to Return an Order

    1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.

    2) Affix the provided prepaid return label to the outside of the parcel.

    3) Drop off your package at any ups store.

    4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 8 business days for the refund to appear on your statement.

     

    Order Changes and Cancellations

    If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it. Shipped packages may be intercepted and re-routed through UPS, but some fees may apply.

     

    Our Price Matching Guarantee

    Simply put, if you find it cheaper (within 24 hours of purchase) we'll refund you the difference, plus an additional 5%. Contact us before placing your order, or within twenty-four (24) hours of purchase to request a price match.

    The product to be price-matched must be identical to the one offered by a competitor in terms of style, color, size and season. It must be sold and in-stock in both our store, and the competitor's. The total price to be matched will include all applicable sales tax, shipping costs and additional fees.

    The 5% credit is only valid for discrepancies greater than $1. Price matches cannot be combined with other offers, such as gifts with purchase, coupon codes or other promotions. Orders shipped to Texas will have applicable sales tax applied after the price match. Some exclusions apply, such as prices on auction sites (like eBay), gift cards, purchases of more than three of a single item, and items purchased for resale. *Price matching is not available for Patagonia products, per vendor restrictions.