St. Bernard Sports Shipping Information
Due to a high volume of orders: Orders will have up-to 2 days to process before it is shipped.
Items are shipped either UPS Ground or USPS Priority Mail based on weight and destination. Non-sale items over $49 are qualified for FREE return shipping within 15 days of purchase.
All expedited shipping orders placed before 2pm CST will be shipped out the same business day. Delivery times related for standard ground delivery are usually between 2 and 5 business days. We will email you tracking information once the product is shipped. Ground deliveries do not require a signature and may be left at the ship location. All deliveries will occur Monday through Friday.
If you are returning any items it must be in new condition and have the original tags attached. We recommend using our free return service generating a UPS label here.
Your return must arrive at our facility no more then 15 business days after the original date of purchase to qualify for free return shipping. Returns submitted after fifteen (15) business days of purchase will be charged a $6.95 restocking fee. We will refund the purchase price of the item to the credit card originally used for the order. For exchanges, the easiest, fastest way is to purchase the item you’d rather have and return the other item for a refund. This also ensures that we won’t sell out of the item you want.
If you have any additional questions regarding shipping, returns or ship times, please contact our Customer Service department toll-free at (800) 461.4450, 9am to 5pm CST, or email us at email@example.com.
We are pleased to offer International Shipping! After adding the items you want to your cart, please hover over the “Shopping Cart” icon in the upper right corner of the screen and select “CHECK OUT”. This will take you to our International Checkout page where you will be able to select the country you’d like your order shipped. *please note, some vendors restrict us from shipping internationally. You will be notified if something you selected does not meet International Shipping criteria. You will be able to see any duty fees, taxes and shipping charges prior to submitting your order.
Physical Gift Card & E-gift Card Purchase Information
Physical gift cards are mailed to you and can be used online or at our stores. E-gift cards are instantly received via email and can also be used online or at our stores. Order or check your Gift Card balance here.
Ordering and Shipping FAQ
St. Bernard Sports is a family-owned and operated business since 1977. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the same high-quality ski and snow apparel and equipment found in boutique mountain stores. Our web team is located in Austin, Texas.
St. Bernard Sports now extends the same level of product knowledge and high-quality service to the web that our in-store customers have come to expect. If there is anything we can do to improve your shopping experience, do not hesitate to contact us.
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org with any questions.
Or, if you prefer, here is our mailing address:
St. Bernard Sports
3120 Commonwealth Drive
Dallas, TX 75247
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
For international customers, payment and order fulfillment is handled through a third-party company, International Checkout. They offer similar payment options.
We are proud to offer price matching on our online items. If you find an item cheaper somewhere else within 24 hours of purchase, we will refund you the difference PLUS an additional 5% off. Some exclusions apply; please see Terms and Conditions for details.
The product being price-matched must be identical in size and style, and in-stock at both our store and the competitors'. The price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to twenty-four (24) hours after ordering. *Price matching is not available for Patagonia products, per vendor restrictions.
Your card will be pre-authorized for $1.01 when your order is placed, but payment will be charged only after the order has been shipped. The pre-authorization charge will be removed after shipping.
Since we are based in Texas, only Texas customers are required to pay sales tax.
When the order is shipped, you will receive tracking information from UPS in the email inbox provided. You can visit UPS.com to track your order
Holiday Delivery Schedule
Tuesday, Nov. 22: Normal pickup and delivery service for air, international and ground packages. UPS 2nd Day Air® packages picked up today will be delivered Friday, Nov. 25.
Wednesday, Nov. 23: Normal pickup and delivery service. UPS Next Day Air® packages picked up today will be delivered Friday, Nov. 25. UPS 2nd Day Air packages picked up today will be delivered Monday, Nov. 28 (except those processed today). Prearrange pickup today for air and international packages being shipped on Friday, Nov. 25.
Thursday, Nov. 24: Thanksgiving Day: No UPS pickup or delivery service.
Friday, Nov. 25: No UPS Ground pickups or deliveries today.
Thursday, Dec. 22: Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will be delivered Friday, Dec. 23. UPS 2nd Day Air packages picked up today will be delivered Tuesday, Dec. 27.
Friday, Dec. 23: Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will be delivered Tuesday, Dec. 27 (except those processed today). UPS 2nd Day Air packages picked up today will be delivered Wednesday, Dec. 28.
Monday, Dec. 26: No UPS pickup or delivery service.
Friday, Dec. 30:Normal pickup and delivery service for air and ground packages. UPS Next Day Air packages picked up today will be delivered Tuesday, Jan. 3. UPS 2nd Day Air packages picked up today will be delivered Wednesday, Jan. 4.
Sunday, Jan. 1, 2012 and Monday, Jan. 2: New Year’s holidays No UPS pickup or delivery service.
It is important to factor hours of operation and order processing time when calculating shipping. Our hours of operation are 9:00am – 6:00pm CST, Monday through Friday. Orders placed before 2:00pm CST are typically shipped same day. Orders placed outside our hours of operation are processed and shipped on the following business day. All orders are guaranteed to be shipped within 48 hours during the non-holiday seasons. If you have a particularly time-sensitive order, please contact us.
You will receive a confirmation email when you place your order, containing your order number. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. A second email from UPS will be sent containing your tracking information once your order has shipped. If you have any questions or concerns, please contact us.
Please contact us at 1-800-461-4450 during business hours, or email us at email@example.com to request a copy of your receipt be sent to you.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
Absolutely. We are pleased to offer free return shipping for every order, within sixty (45) days of purchase. The item must be unworn and in 'new' condition, with all original packaging and hang tags.
How to Return an Order
1.) Pack the item(s) and receipt in the original shipping material or plain cardboard box.
2.) Print and affix the return label on the outside of the shipping material.
3.) Drop off at UPS and ship it!
4.) Your order will be refunded when the return is processed, typically between three (5) to five (8) business days.
You can also contact us to request an electronic or printed return label be sent to you
Sure you can, although we have to first receive the item(s) originally ordered before we credit you back. Due to the high volume of web traffic, web items cannot be placed on hold. Returns typically take three (3) to five (5) business days to process and refund once shipped. If you are concerned about the availability of a particular item, we highly recommend placing a new order while your return is pending.
Ensuring a great shopping experience for customers is our highest goal. If you are not satisfied, for whatever reason, please contact us immediately.